During my internship at Concentrix, I worked on a data analysis project that involved developing an automated audit tracker. This project utilized Excel macros and VBA to streamline the quality evaluation process. The system was designed to automate the data collection and reporting, thereby improving the efficiency of the quality assurance team.

The automated tracker included a comprehensive dashboard that presented key metrics such as frequent call patterns, outliers, average performance by team, pending and completed audits, and more. This dashboard allowed filtering by week, individual quality evaluators, and team leaders, providing valuable insights into performance trends.

The project was successfully implemented in the campaign where I worked, demonstrating its effectiveness in enhancing data analysis and decision-making processes. It’s important to note that all data showed in the video was generated randomly to maintain confidentiality and did not relate to real campaign data.